REFUND POLICY
MQ Interiors – Interior Design & Trading is committed to delivering thoughtful, high-quality design services and carefully curated products. This policy explains when refunds or exchanges may apply.
E-Design Services
Due to the personalized and digital nature of our E-Design services, all E-Design packages are non-refundable once the design process has commenced.
Each design is custom-created based on the information provided in the client questionnaire, measurements, and preferences. Once work has begun, cancellations or refunds cannot be issued.
If any aspect of the design does not align with your expectations, please share your feedback. We will review concerns according to the revision terms outlined for your selected package.
Product Availability
The availability of recommended furniture, décor, or finishes may change over time. In such cases, we will suggest suitable alternatives that align with the approved design concept. Changes in product availability do not qualify for refunds of E-Design services.
Physical Furniture & Products
Refunds or exchanges for physical furniture, décor, or accessories purchased through MQ Interiors are subject to product condition, supplier policies, and delivery status.
- Items must be unused, undamaged, and in original packaging to be considered for return.
- Custom-made, special-order, or made-to-measure items are non-refundable and non-exchangeable.
- Refund eligibility and timelines may vary depending on the manufacturer or supplier.
- Approved refunds are processed using the original payment method, excluding delivery, handling, or installation charges where applicable.
Our Commitment
We carefully review each client’s design brief to ensure recommendations align with their preferences, budget, and project goals. If you have concerns regarding your service or purchase, our team is available to help reach a suitable resolution.
For questions or assistance: info@mqinteriordesign.com